return and refund policy

Return & Refund Policy

Last updated: 2024

At K-Aura Beauty, customer satisfaction is very important to us. We take great care in delivering quality beauty and skincare products. Please read our Return & Refund Policy carefully to understand how returns, exchanges, and refunds are handled.

1. Return Eligibility

We accept returns only under the following conditions:

  • The product received is damaged, defective, or incorrect

  • The issue is reported within [X DAYS] of delivery

  • The product is unused, unopened, and in its original packaging

  • All original tags, seals, and invoices are intact

Returns will not be accepted if the product shows signs of use, tampering, or damage after delivery.

2. Return Timeframe

To be eligible for a return, you must contact us within [X DAYS] of receiving your order.
Requests raised after this period may not be accepted.

3. How to Request a Return

To initiate a return, please email us at:

[EMAIL ADDRESS]

Include:

  • Order ID

  • Product name

  • Clear images or videos showing the issue

  • Brief description of the problem

Our team will review your request and respond within 48 hours.

4. Refund Process & Timing

Once your return request is approved:

  • The refund will be processed after the product passes quality inspection (if applicable)

  • Refunds will be issued to the original payment method

Refund processing time:
👉 Within [REFUND PROCESSING TIME] business days after approval

Please note that bank or payment gateway processing times may vary.

5. Exchange Policy

We offer exchanges only for damaged, defective, or incorrect products, subject to availability.
If the requested item is unavailable, a refund will be processed instead.

6. Damaged or Defective Products

If you receive a damaged or defective product:

  • Notify us within [X DAYS] of delivery

  • Share clear photos/videos of the product and packaging

We will arrange a replacement or refund at no additional cost after verification.

7. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable and non-refundable:

  • Opened or used skincare, makeup, or personal care products

  • Products with broken seals

  • Free gifts or promotional items

  • Items marked as “Final Sale”

8. Return Shipping Costs

  • If the return is due to our error (damaged, defective, or wrong item), we will bear the return shipping cost

  • For any other approved returns, return shipping costs may be borne by the customer

9. Cancellation Policy

Orders can only be cancelled before dispatch.
Once shipped, orders cannot be cancelled and will fall under the return policy.

10. Contact Us

For any questions regarding returns or refunds, please contact us at:

Email: [EMAIL ADDRESS]
Business Name: K-Aura Beauty